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Harshal's articles can be viewed on Substack or below. You can find a carousel of his posts below and links to the complete articles on Substack. Subscribe to the latest updates via Harshal's Substack newsletter, Harmony.

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How to Use Metrics and Signals to Track Customer Experience

How to Measure Customer Experience by Merging Product Analytics, Surveys, and Interviews

How To Cold Outreach And Network To Get Your Dream Job?

How much did it cost me to set up a business before I made any money?

Anti-Stack of staying up to date with technology - Part 3, a Reject List

6 Challenges in Content Creation and Creating a Community

5 Tips to Shine in Virtual Interviews and Meetings from a16z and Stanford

5 customer-friendly ways small businesses can make more money

Announcing Webinar: Measure & Improve Customer Experience as a PM

How I learnt about SaaS System Architecture by building my smart home

Why I quit my PM role and did… stuff that changed my perspective

How to Visualize Customer Behavior and Change it - Part 9

What would I do Differently to Improve Customer Experience - Part 8

Metrics vs Nature: Ranking Proteins - P1

Customer Communication Checklist and Understanding User Flows - Part 7

Can you Persuade Customers to use your Product? - Part 6

How to Analyze Email Usage and Offline Customer Experience - Part 5

Boost Customer Experience by Analyzing Click-Through Rates and Redirecting - Part 4

Subtle announcements and Hierarchy of needs for Customer Experience - Part 3

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