Book Review: 5/5 Impact On Me (Book By Michele Hansen)
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I always wanted to write a book like this. But then I found Mitchell Hansen's "Deploy Empathy." It amazed me. I'm happy I didn't try to write such a book. Her book is way better than anything I could have done. It shows you how to really interview your customers. Still, I find it tough to suggest this book to others. Many think they know how to talk to people. But talking is different from understanding your customers' needs and desires. This book has psychology explanations that help you internalize its tips. Then it has tactical tips that are actionable.